Terms of Service

Effective Date: 01-02-2025

Welcome to Okka.qa! By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our platform.

1. Acceptance of Terms

By accessing or using Okka.qa, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these terms, please do not use our services.

2. Use of Our Services

• You must be at least 18 years old or have parental consent to use our platform.
• You agree to provide accurate, complete, and up-to-date information when making a purchase or registering an account.
• You are responsible for maintaining the confidentiality of your account and password.

3. Orders & Payments

• All prices listed on Okka.qa are in Qatari Riyals (QAR) unless stated otherwise.
• We reserve the right to cancel or refuse any order for reasons including product unavailability, pricing errors, or suspected fraudulent activity.
• Payments must be completed through the available payment methods at checkout.

4. Shipping & Delivery

• We deliver within Qatar only. Delivery times are estimates and may vary due to unforeseen circumstances.
• If an order is undeliverable due to incorrect address details provided by the customer, additional delivery charges may apply.

5. Returns & Refunds

• Customers can request a refund within 7 days of receiving their order.
• Items must be returned in original condition and packaging to be eligible for a refund.
• Refunds will be processed to the original payment method within 5-10 business days after approval.
• For more details, please refer to our Refund Policy.

6. Product Availability & Pricing

• Product availability is subject to change without notice.
• Prices may change at any time due to market fluctuations or promotions.

7. Prohibited Activities

You agree not to:

• Violate any laws or regulations of Qatar.
• Use our website for fraudulent, illegal, or unauthorized activities.
• Attempt to gain unauthorized access to our systems or interfere with our services.

8. Intellectual Property

All content, including logos, text, graphics, and images, is the property of Okka.qa and is protected under intellectual property laws. You may not use our content without prior written permission.

9. Limitation of Liability

• Okka.qa is not responsible for any direct, indirect, or incidental damages resulting from the use of our website or products.
• We do not guarantee uninterrupted access to our website and reserve the right to modify or discontinue services at any time.

10. Governing Law

These Terms are governed by the laws of Qatar. Any disputes arising from these Terms will be resolved in Qatar’s courts.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of our platform after changes are posted constitutes acceptance of the revised terms.

12. Contact Us

For any questions about these Terms, please contact us at mail@okka.qa.