Refund Policy
Effective Date: 01-02-2025
At Okka.qa, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a refund within 7 days of receiving your item.
Eligibility for Refund
To qualify for a refund, the following conditions must be met:
- The request must be made within 7 days of receiving the product.
- The item must be unused, in its original packaging, and in the same condition as received.
- Certain products, such as perishable goods, personal care items, and digital products, may not be eligible for refunds.
- Refunds will be processed after the returned item is received and inspected.
How to Request a Refund
- Email us at mail@okka.qa with your order details, reason for refund, and any relevant photos (if applicable).
- Our team will review your request and provide return instructions if eligible.
- Once we receive and inspect the item, we will process the refund.
Refund Processing Time
- Refunds will be issued to the original payment method within 5-10 business days after approval.
- If you do not receive your refund within this timeframe, please contact your bank or payment provider.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Customized or personalized items
- Gift cards or digital products
- Items marked as 'Final Sale'
- Products that are damaged due to misuse
Shipping Costs
- Return shipping costs are the responsibility of the customer, unless the item was received damaged or incorrect.
- If the return is due to an error on our part, we will cover the return shipping fees.
Contact Us
For any refund-related inquiries, please contact us at mail@okka.qa.